Terms of Service for Washington Iowa Roadside
These terms apply to towing and roadside help arranged through Washington Iowa Roadside at (319) 212-5673.
Who provides the service
Washington Iowa Roadside is operated by IC Roadside and Keys LLC. Calls to Washington Iowa Roadside are answered 24/7 by IC Roadside and Keys LLC dispatch in Iowa City, Iowa. Dispatch sends an available tow truck or roadside technician, which may be an independent company, and tells you the price before anyone is sent.
Services and area
We arrange help 24/7 in Washington, Henry, Keokuk and Louisa counties, Iowa. The services are towing, winch-outs, flat tire changes, replacement tires, jump starts, battery replacement, car lockouts, fuel delivery and small roadside repairs. Car keys are not made, cut or programmed, and no locksmith work is offered.
Prices and your approval
Each service has a base price on our price list. Towing is $114, a winch-out $120, a flat tire change $90 and a jump start $78. A car lockout is $78, and fuel delivery $78 plus the fuel. Batteries, replacement tires and mobile mechanic work are priced on the call. The final price can be higher, depending on availability, the time of day or night, distance, weather, the vehicle and similar factors. You are told it before anyone is sent. Before dispatch you approve the price, the timing, any part you will pay in cash, and the cancellation, gone-on-arrival and service-call fees. Nothing is charged until you approve.
Payment
A payment card is required to book, even if part of the price is paid in cash. Taking the card does not charge it: the amount is held before help is sent and charged after the job. If part is paid in cash, it goes to the technician in the amount agreed before dispatch. Pay only that amount; anything beyond it goes through dispatch as a new price. Your receipt lists the card amount and the agreed cash amount.
Fees
A cancellation fee, a gone-on-arrival fee and a service-call fee can apply. Gone-on-arrival means help reached the location and the vehicle was not there. A service-call fee applies when help comes out but the job cannot be done, for example when more work is needed and you turn down the new price. Each fee is part of what you approve before dispatch.
If the job changes at the vehicle
If the technician finds the job needs more work, it is reported to dispatch and you get a new price, which you can accept or decline. If you decline and the original job cannot be done, the service-call fee comes out of the held amount. The rest of the hold is released, and you are offered a tow or a referral.
If no one can take the job
If no tow truck or technician can take the job, you are told, the payment details you gave are deleted, and nothing is charged.
Booking ahead
A job can be booked days in advance. The payment card stays on file with no hold until the job time. It is held at or shortly before that time, when help is sent, and charged after the job. If the price changes once help is found, you approve it again before anything goes ahead.
What this site does not promise
This site promises no arrival or response time. The timing for your job is given on the call, before you agree.
Contact
Call (319) 212-5673.